How to ask for help in the metro if you feel unwell?

Check how to do it.

I'm feeling unwell on the metro. What should I do?

When you travel with TMB you are not alone. If you feel unwell on the metro, whether you are on the platform or on a train, ask for help through the yellow SOS intercom system found on all platforms at metro stations.

The metro has 2,300 intercoms located on all platforms and station halls.

What is the best way to ask for help?

If you start feeling unwell it is advisable to get off the train at the nearest station and ask for help via the intercom system or get somebody to ask for you. This way you will be attended to more quickly and efficiently.

If your first symptoms appear before getting on the train, stay on the platform and press the SOS button on the platform’s yellow intercom.

What should you do if you witness a cardiac arrest?

If you suspect that another traveller is suffering a cardiac arrest, the metro network is a cardiac protected area. You should remove the defibrillator from the box and follow the instructions.