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A technical incident in the T-mobilitat system does not allow us to guarantee the optimal support in the in-person centers

Therefore, we recommend that you carry out the T-mobilitat procedures via digital channels if possible and recharge the support from TMB App or from the ticket sales machines on the metro network.

If the T-mobilitat support does not work properly, please contact the metro agent in service at the station.

Appointment request

Find out what procedures you can carry out online and for which ones you need an appointment if you require face-to-face attention.

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Area Procedure Online In person
T-mobilitat and transport tickets Sign up to T-mobilitat Access the TMB Tickets website to sign up for T-mobilitat Book an appointment
Purchase T-mobilitat supports Access the TMB Tickets website to sign up and purchase a T-mobilitat support Book an appointment
Sign up for single-parents or large families Access the single-parent or large family application form Book an appointment
Sign up for unemployed profile Procedure not available online Book an appointment
Purchase subsidised T-usual for unemployed people Procedure not available online No prior appointment required
Exchange travel cards Procedure not available online No prior appointment required
Purchase T-escolar cards or a large amount of tickets Procedure not available online Book an appointment
Request invoices Access information on how to request invoices for ticket purchases made at TMB Book an appointment in advance
Lost and found Check to see if a lost item has been found Go to the form to find out if a lost item has been found No prior appointment required
Collect lost property Procedure not available online No prior appointment required

Only at the Sagrada Família Punt TMB
Service Submit complaints or suggestions Go to the form to submit complaints, claims or suggestions Book an appointment in advance
Request a metro incident report Access online information on metro incidents, and the form for requesting information about an incident if it is not included on the list No prior appointment required
Report damage Access the form to inform of any damage or malfunctions you have identified No prior appointment required
Fines Pay a fine Access the web page for online payment of fines No prior appointment required
Submit a statement Access the form for submitting statements online Book an appointment in advance
Others Ask about any aspect of the service Access the general query form No prior appointment required
Legend
Pictogram shown in the table to access this online procedure Go to the online procedure Pictogram shown in the table to indicate that this procedure is not available online Procedure not available online Pictogram shown in the table to access prior appointment Book an appointment in advance Pictogram shown in the table to indicate that this is an in-person procedure, and that an appointment is not necessary No prior appointment required
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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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