How is it managed?
How is it managed?
Block support in the event of loss or theft
If you have a personalized support (rechargeable card or mobile device), you can block it if you lose or have it taken from you. Complete this procedure through your profile on TMB App, via Whatsapp on 607 684 087, calling 900 70 11 49 o asking the station staff for help. If you finally find the support, you can unblock it through the same channel you used to block it. The anonymous card does not have this functionality.
Get informed on How to use t-mobilitat.
Request duplicate of personalised card
If you use the personalised card, you can request a duplicate in the event of loss ortheft and reload the tickets onto the new support, once purchased and activated. This procedure can only be done in person at a Punt TMB customer service. The T-mobilitat kiosks only make duplicates for loss or theft and payment is by credit card.There is a charge for the duplicate, but you will keep the ticket or tickets you had already loaded. Bear in mind that you will no longer be able to use the old support if you find it.
Application for replacement or duplicate of an anonymous card
- If the anonymous card is still within the six-month guarantee period and stops working (provided it hasn’t been damaged or used incorrectly), you will be able to request a free replacement. The replacement card will contain the journeys you have not yet validated from the original card.
- If the card is outside of the six-month guarantee period and stops working, you can request a duplicate and keep the journeys that were left on the original card. The cost of the duplicate support format for the ticket will be chargeable.
Single-parent or large family profile (FM/FN) assignment
If you are part of a single-parent or large family (FM/FN), you can request the assignment of this profile to your T-mobilitat account. See how to do it on the Registration for a single-parent or large-family profile webpage.
From then on, you can buy the specific tickets for single-parent or large families and upload them to your T-mobilitat support.
T-16 and young person's profiles assignment
T-16
If you are 16 or under, you are automatically assigned a T-16 profile. As soon as you register as a person with a minor in your care, and you have a T-mobilitat user, you can request the T-16 and carry out all the online procedures (blocking, request for another wallet and ticket, etc.). You can also carry out all the procedures regarding the ticket and support (blocking, request for another support and ticket, etc.) from TMB Tickets and TMB App.
Young
If you are under 30 at the time of registration, you are automatically assigned a young profile. You can purchase T-jove tickets from then on (until you turn 30) without any need for further procedures.
T-metropolitana profile assignment
If you are over 60 years old (age varies according to the municipality) and your gross family income is below the established limit or if you have a recognised disability equal to or greater than 33%, you can apply for the T-metropolitana.
There are three T-metropolitana categories: the T-metropolitana free pink card, the T-metropolitana reduced-fare pink card and the T-metropolitana pass for companions.
Information on how to apply for it and more information about the card is available on the T-metropolitana site page.
Manage supports and tickets for people under your care
If you are a father, mother, family member or guardian of a minor or dependant adult, you can manage their support and transport tickets with T-mobilitat.
Consult how you can request the registration of a person under age and in charge on Register for T-mobilitat.
