For correct use, you must validate the T-metropolitana free pink card every time you use public transport and you also need to have your national ID document or NIE with you.

To validate it, you need to touch the T-metropolitana on the contactless card reader screen (the same ones where the T-mobilitat can be validated) found on buses and in stations.

See the 'How do you validate your ticket?' webpage.

If the card does not work on the metro validators, contact a customer agent to get a temporary card. And, as soon as possible, request a duplicate of the T-metropolitana.

If the card does not work on bus validators, you will need to purchase a free incident ticket through Purchasing an incident ticket. And, later, ask for your T-metropolitana free pink card to be blocked and request a duplicate.

In the following section, we explain how to request a duplicate of the T-metropolitana.

If your T-metropolitana is lost or stolen, or if it stops working, you can ask for it to be blocked and request a duplicate.

You can request it:

• By calling the freephone number 900 700 077 from Monday to Sunday, 9.00 am to 6.00 pm. The new T-metropolitana free pink card will be sent to your home.
• In person at the AMB Information and Services Office, Monday to Friday, from 8 am to 3:30 pm (Via Laietana, 33, 4t 1a, Barcelona). Prior appointment required.

Once you have requested the duplicate, the T-metropolitana free pink card cannot be unblocked even if you find it.

• If your T-metropolitana free pink card has been lost or stolen or if it has been physically damaged, you will have to pay 4.50 euros for the replacement card.
• If your T-metropolitana free pink card stops working (but the card has not been damaged) in the first five years, the duplicate is free of charge because the T-metropolitana is under guarantee.
• If your T-metropolitana free pink card stops working, but it is already outside the five-year guarantee period, you will have to pay the 4.50 euros fee for the replacement card.

The T-metropolitana free pink card is renewed automatically every year for as long as you meet the eligibility requirements.

The T-metropolitana free pink card entails a single annual 5.9€ fee to cover administration costs and mandatory passenger insurance.

• If you pay by direct debit, you do not need to do anything.
• If you do not pay by direct debit, you have two months in which to pay it. All you need to do is follow the instructions stated in the documentation sent to you with the T-metropolitana free pink card. If you do not pay the fee within this period, the T-metropolitana will be blocked until you pay it. It will then be unblocked and you will be able to use it again.

• Freephone: 900 700 077
• AMB Information and Services Office: Via Laietana, 33, 4t 1a, Barcelona. Open Monday to Friday, from 8 am to 3.30 pm. Prior appointment required. Request an appointment at the AMB Information and Services Office..
• T-metropolitana Support and Information Centre: Avinguda de la Gran via de L’Hospitalet, 16-20. Monday to Friday, from 8 am to 8 pm Saturdays, Sundays and public holidays, from 9 am to 2 pm. Prior appointment required. Request an appointment for the CAI..