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A technical incident in the T-mobilitat system does not allow us to guarantee the optimal support in the in-person centers

Therefore, we recommend that you carry out the T-mobilitat procedures via digital channels if possible and recharge the support from TMB App or from the ticket sales machines on the metro network.

If the T-mobilitat support does not work properly, please contact the metro agent in service at the station.

Punts TMB customer service offices

If you need face-to-face care, you can go to one of the four TMB Points on the metro network.

Remember that most of the management can be done online without the need to travel.
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Punt TMB Diagonal

Schedule

Monday to Friday weekdays, from 8.00 a.m. to 8.00 p.m.

Location

Diagonal station lobby (L3, L5). Entrance via Carrer de Rosselló - Rambla de Catalunya, before going through the station's validators.

Accessible station

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Punt TMB La Sagrera

Schedule

Monday to Friday weekdays, from 8.00 a.m. to 8.00 p.m.

Location

La Sagrera station lobby (L1, L5, L9 Nord, L10 Nord). Entrance through Carrer d'Hondures, before going through the station's validators.

Accessible station

Accessibility of the TMB La Sagrera Point

  • wide tables where people in wheelchairs can approach
  • equipped with inductive ring for deaf people
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Punt TMB Sagrada Família

Schedule

  • From Monday to Friday on weekdays: from 8.00 a.m. to 8.00 p.m.
  • Saturdays: from 9.00 a.m. to 5.30 p.m.
  • Holidays: from 9.00 a.m. to 2.00 p.m.
  • Closed on holidays January 1 and 6 and December 25 and 26.

Location

Lobby of the Sagrada Família station (L2, L5). Entrance via Carrer de Provence - Carrer de la Marina, after going through the station's validators.

Accessible station

The TMB Sagrada Família Point is a pioneer in accessibility:

  • no architectural barriers
  • equipped with inductive ring for deaf people and video interpretation in Catalan sign language
  • NaviLens technology
  • routing on the pavement that leads to the TMB Point
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Punt TMB Universitat

Schedule

Monday to Friday weekdays, from 8.00 a.m. to 8.00 p.m.

Location

Lobby of the Universitat station (L1, L2). Entrance through Carrer de Pelai, before going through the station's validators.

Accessible station

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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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