Face-to-face service
We want you to feel welcome, in our Punt TMB information and customer service centres. And, at the T-mobilitat kiosks, you can sign up for T-mobilitat.
A technical incident in the T-mobilitat system does not allow us to guarantee the optimal support in the in-person centers
Therefore, we recommend that you carry out the T-mobilitat procedures via digital channels if possible and recharge the support from TMB App or from the ticket sales machines on the metro network.
If the T-mobilitat support does not work properly, please contact the metro agent in service at the station.
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Punt TMB customer services
There are four Punts TMB in the metro network where you will receive the personalised service you need.
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T-mobilitat Kiosks
Get information about T-mobilitat, sign up and buy supports.
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Appointment request
Find out which procedures require an appointment and request it for the day and time that suits you.