Thanks to video surveillance systems, TMB professionals ensure your safety during all service hours, both on the metro and bus.

The metro network has almost 10,000 cameras that are distributed throughout trains and stations, as well as in depots, workshops and other TMB facilities.

These cameras allow users to see what is happening live when they press the SOS or information button on a train or station. The images captured by these video surveillance devices are received by the Metro Control Centre and the Civil Protection and Security Centre.

The bus network has more than 4,500 cameras that currently cover practically all of the fleet's regular service.

This video surveillance system allows the Bus Safety Control Center to view images from inside the vehicles in real time, as well as download any of the recordings instantly.

The images captured by these video surveillance devices on both the bus and metro networks are recorded and can be reviewed when the Mossos d'Esquadra or other security forces require it.

In response to the situation caused by the DANA in the Valencian Community and other areas of the country, the Red Cross emergency teams have been working intensively from the very beginning.

So far, and in collaboration with the relevant authorities, the Red Cross has deployed emergency operations to evacuate people, provide temporary shelter and psychosocial assistance, and transport and distribute non-food items, among other actions.

Various fundraising channels have been set up to channel support in favour of the affected people.

You can make donations directly at Emergency Aid DANA - Red Cross.

You can also make a financial contribution through Bizum using these numbers, depending on your bank.

Over 200 stations connecting you to transport and other municipalities, and more than 2,500 100% electric bikes for you to ride comfortably to your destination.

Better mobility means traveling healthily while maintaining an active lifestyle with 100% electric bikes equipped with pedal assistance.

The canopies of the H16 and V15 lines show specific vinyls that inform that the lines that stop there are served by zero-emission buses.

H16 and V15 are the first fully zero emission bus lines. The H16 line was the first in the city to be completely converted to zero emissions in 2016. The V15 line was also made a zero emission service at the start of 2023.  

Electricbuses are autonomous and fully operational throughout the day, without the need for bulky and heavy batteries. 

The most notable is the vehicle charging system, which is equipped with a folding pantograph device on the roof that is attached to the fast charging points located at the ends of the line. En-route fast charging is combined with slow night-time charging at the depot, where the corresponding equipment has also been installed. 

In addition to having a fast-charge capability while in service, the buses on these lines incorporate significant technological advances and represent a major step forward in terms of the environmental quality and safety levels provided by urban public transport.

Electrification is one of the main axes for renovating and updating Barcelona's urban buses environmentally.

When you're at the stop and your bus is approaching, raise your hand early enough to let the driver know you want to get on.

The driver will put on the right turn signal to indicate that he will stop and open the first door, or the first and second doors, so that you and the other passengers can get on.

When the bus approaches your stop, press the Stop button in advance to notify the driver you want to get off.

An audible alert will sound, and the message Requested Stop will light up inside the vehicle. This lets the driver know there are passengers getting off at the next stop and they will stop accordingly.

You will find more information in How to travel by bus.

Mai no baixis a les vies. No ho facis sota cap concepte.

• Si has de creuar a l’altra andana, fes-ho utilitzant les escales o els ascensors.
• Si t’ha caigut algun objecte a la via, acciona l’intèrfon SOS de l’andana i t’ajudarem a recuperar-lo quan sigui possible.
• Actua cívicament, respecta les instal·lacions.

Baixar a la via, no és la via. Comporta risc de mort.

Quan s’activa l’avís de tancament de portes, no es pot entrar ni sortir del vagó.

• Si arribes a l’andana i el tren fa sonar l’avís de tancament de portes (sonora i visual), és imprescindible que el respectis i esperis el següent tren.

Un cop s’inicï l’avís sonor/visual, ja no s’hi pot pujar.

• Si ets a bord del tren i t’adones tard que has de baixar, cal que esperis a la següent estació. Quan hi arribis, podràs baixar i tornar enrere fins on volies anar.

Un cop s’inicï l’avís sonor/visual, ja no s’hi pot baixar.

• Mai no intentis forçar les portes del tren. Hi podries quedar atrapat i patir un accident molt greu.

Tant si ets a l’andana com dins el vagó, fer servir l’intèrfon SOS. El metro disposa de 2.300 intèrfons distribuïts a totes les andanes i vestíbuls de les estacions.

• Quan comencis a trobar-te malament, surt del tren en el possible i demana ajuda a l’intèrfon SOS de l’andana, o mira si algú ho pot fer per tu.
• Si els símptomes apareixen abans de pujar al tren, queda’t a l’andana i prem el botó SOS de l’intèrfon.
• Si sospites que una persona està patint una aturada cardíaca, localitza el desfibril·lador a l’andana i segueix les instruccions. La xarxa de metro està cardioprotegida.

Trobaràs més informació a Com es viatja en metro.