Once again, Transports Metropolitans de Barcelona offers you the opportunity to take part in the annual customer satisfaction data collection exercise for bus and metro users, which is part of the comparative studies carried out by the International Bus Benchmarking Group (IBBG) and the CoMET and Nova metro groups.
This is the seventeenth edition of this international experience involving public transport companies from big cities around the world, including New York, London, Singapore, Berlin, Shenzhen, Brussels, Paris and Madrid.
Through this joint work, we seek to analyse the bus and metro service and study its practises with the aim of improving the service based on the direct opinions of users.
In this anonymous and confidential questionnaire you will be able to rate your travel experience and indicate the extent to which you are satisfied or dissatisfied with some aspects of the service, such as availability, accessibility, information, time, customer service, comfort, safety and environmental impact.
