-
Skip to content

You are in:

T-mobilitat

Sales and customer services

Sales and customer services
T-mobilitat

Sales and customer services

Where can I buy T-mobilitat supports and tickets?

These are the available sales channels are where you can purchase transport supports and tickets for your journeys.

Purchase online

You can acquire the personalized plastic card through TMB App or TMB Tickets. If you prefer to carry the personalized card loaded on your phone, access TMB App.

Learn about the advantages of these two options in Choose your support.

Check how to load tickets onto the supports in Buy and download tickets.

Buy at the T-mobilitat Kiosks

Another option to purchase the personalized plastic card is to go to the T-mobilitat Kiosks. You will need to request an appointment in advance.

You will get the card already loaded with the transport title you have chosen.

Buy at the vending machines

If you prefer to purchase the anonymous cardboard card, go to a vending machine in the metro network.

You will get the non-personalized transport title you have chosen loaded onto the card immediately.

We answer your questions and explain about how to manage your T-mobilitat

We inform you of the customer service and information channels that you can contact in the event of operational problems or the loss of your T-mobilitat, or to clear up any questions you may have.

Digital customer service

  • Social networks: on X, @TMBinfo, and on Facebook Messenger.
  • TMBbot: the virtual assistant you can access from this website.
  • WhatsApp: exclusive for T-mobilitat queries. We’re here to help from Monday to Friday, from 7 a.m. to 8 p.m. Write to us via WhatsApp at +34 607 684 087 just so we can answer your questions about T-mobilitat.

Customer service by phone

We also deal with general enquiries and certain procedures by phone. Call +34 900 70 11 49 from Monday to Sunday, 7 a.m. to 9 p.m.

  • If you’re not sure, find out more

    • Go back up

    Are you sure you want to remove '{0}' from your favourites?

    Remember that you will no longer receive disruption report alerts for this line

    You have added the '{0}' line to your favourites

    You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

    Activate alert
    You do not have any alerts activated

    Are you sure you want to alerts notifications for your favourites?

    This action will temporarily mute all the alerts that you have configured, until you decide to activate them again.

    You have added the '{0}' stop to your favourites

    Rename the stop to make it easier to identify

    Restore

    You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

    Activate alert
    You do not have any alerts activated

    Sign up

    Sign up now and enjoy all the advantages of JoTMBé

    • A personalised web experience

    • Set up alerts for your favourite lines, stops and stations

    • Speed up your searches via your places and journeys

    • Win prizes and rewards with the Loyalty Program

    Sign up with Google
    Or
    Enter your details
    Or enter your details

    Very weak password

    Weak password
    Basic password
    Safe password
    Very safe password
    Minimum requirements for your password:
    - It must contain a minimum of 8 characters
    - It must not match the user name
    - It must not be vulnerable

    Basic information about data protection:

    1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
    2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
    3. Legitimisation of data processing : implementation of the contract and your consent.
    4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
    5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

    Nearly done! Confirm your email address

    label.jotmbe.register.confirm.caption

    We sent an e-mail to so you can activate your account.

    Did you not get it?
    Send the email again

    Terms of Service

    Basic information about data protection:

    1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
    2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
    3. Legitimisation of data processing : implementation of the contract and your consent.
    4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
    5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

    Already have an account? Log in

    You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

    You have {0} an alert

    Remember that you can manage your alerts from the My favourites

    label.jotmbe.modal.confirm-a2.title

    If you also want to receive notifications on changes in the line, you should add it to your favourites
    Remember that you can manage your alerts from the your favourites

    You have removed {0} '{1}' from your favourites

    Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

    You have removed your account

    You have changed your profile

    You have changed your login details

    Remember that the next time you access JoTMBé you should use your new details

    We have sent an email to reset your password to the email address {0}.

    You have changed your password

    You are registered as a new JoTMBé user

    You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

    You have deleted this address from your places

    Remember that you can manage your sites and journeys from the section Places and journeys

    You have deleted this journey from your journeys

    Remember that you can manage your sites and journeys from the section Places and journeys

    Reset Password

    Forgotten your password?
    Enter the email address associated with your account and we will send you a link to reset your password

    Are you sure you want to remove '{0}' from your favourites?

    Remember that you will no longer receive disruption report alerts for this line

    Are you sure you want to delete your account?

    Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

    Are you sure you want to remove this address from your places?

    Remember that this will slow down your searches for this place

    Are you sure you want to remove this route from your journeys?

    Remember that this will slow down your searches for this journey

    Are you sure you want to delete this address from your places?

    Remember that you will lose the chance to carry out quicker searches regarding this place

    Are you sure you want to delete this journey from your journey?

    Remember that you will lose the chance to carry out quicker searches regarding this journey

    Are you sure you want to remove '{0}' from your favourites?

    You have added the ’{0}’ stop to your favourites

    Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

    You do not have any alerts activated

    Personal data protection policy

    List of personal data processing activities

    Save places to speed up your searches

    Enter a personalised name such as 'home' or 'work'

    Personal data protection policy

    List of personal data processing activities

    Save places to speed up your searches

    Location

    Error

    Enter a personalised name such as 'home' or 'work'

    Personal data protection policy

    List of personal data processing activities

    You have added the ’{0}’ stop to your favourites

    Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

    You do not have any alerts activated

    Personal data protection policy

    List of personal data processing activities

    Save places to speed up your searches

    Location

    Error

    Enter a personalised name such as 'home' or 'work'

    Personal data protection policy

    List of personal data processing activities

    Save routes to speed up your searches

    Enter a personalised name such as 'home' or 'work'

    Personal data protection policy

    List of personal data processing activities

    Save your places and routes to speed up your searches

    Location

    Error

    Enter a personalised name such as 'home' or 'work'

    Location

    Error

    Enter a personalised name such as 'home' or 'work'

    Route

    From Carrer dels Penitents 7, Barcelona

    To Plaça de Catalunya 4, Barcelona

    Enter a personalised name such as 'home' or 'work'

    Personal data protection policy

    List of personal data processing activities

    You have added the ’{0}’ stop to your favourites

    Personal data protection policy

    List of personal data processing activities

    Could not change the settings in notifications.

    Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

    There's been an error

    Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

    App Icon

    Download TMB App

    The trending app