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Accessible public transport network

Accessibility in the metro and bus networks and other TMB transport.

  • Elder accessing the metro by lift.

  • User travelling with wheelchair on the Montjuïc cable car.

Barcelona’s public transport network is already a European benchmark in accessibility. Nevertheless, TMB continues to work to make the whole network more accessible for everyone.

We encourage you to use the information and tools below to plan your journeys around your own personal needs.

Visit Accessibility tools page.  

You’ll also find detailed information in the following sections of the website:

Bus network

You will find more information on Accessibility and reduced mobility page.

Metro network

You will find more information on Accessibility and reduced mobility page.

Tourist transport

You will find more information on Accessibility and reduced mobility page.

Customer service

We offer various customer service channels so that you can choose the one that best suits your needs.

  • Digital Punt TMB (virtual office): you can take care of procedures and formalities with TMB online.
  • Face-to-face customer service: we can assisst you at the Punts TMB customer services, at any metro station or on the bus.
  • Other customer service channels: there are other ways to get in touch with us via telephone, via Twitter or via Facebook Messenger.
  • User guide: tips, rules and terms of use for metro and bus tickets.
  • FAQs: basic information on transport, customer service, tickets, regulations of use, etc.

The Sagrada Família TMB customer service point is a pioneer in accessibility. It is located in the main lobby of the Sagrada Família metro station on line 5.This office has no architectural barriers, its turn manager integrates NaviLens technology and it has a service desk enhanced with the SVisual system.

The Sagrada Familia Punt TMB customer service also has a sign language interpretation video, an inductive ring and adapted furniture.

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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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From Carrer dels Penitents 7, Barcelona

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